When using the Import / Export kit feature, you may occasionally receive an error message. Here is a list of common causes and possible solutions:
Import Error Causes
Import Error CausesPossible SolutionsInvalid file typeEnsure you are uploading a .zip file extensionCorrupted fileRe-download your file and try againServer is limited by file size (the file is too big to be uploaded)Increase your upload limits on the server or contact your hostUnauthorized user (only Admin can use)Login with Administrator credentialsUser upload the file without the GUI could lead to an errorOnly upload files via the GUIServer cannot handle zip fileInstall PHP zip on your server or contact your hostMemory limit on the server sideIncrease PHP Max Post Size and Upload limits or contact your hostTimeout error – the import process is too longIncrease PHP Max Input Vars or contact your hostAnother plugin caused an errorDisable all plugins and enable one by one to find the one causing the error
Export Error Causes
Export Error CausesPossible SolutionsMemory limit in server sideIncrease your memory limits on the server or contact your hostTimeout error – the import process is too longIncrease PHP Max Input Vars or contact your hostPHP zip extension in the site is not activated (usually it』s activated by default) Install PHP zip on your server or contact your host