What is Elementor Pro?

What is Elementor Pro?

Elementor Pro is an extension of Elementor, which empowers you with vast professional tools that speed up your workflow and design.

Elementor Pro main points are:

Theme Builder lets you customize every part of your themeVisually design forms and integrate them seamlesslyProfessional templates and blocksKey professional widgets and features. Click for a full list of widgets & features24/7 support by our team*

Join Elementor Pro today and start enjoying the best designer solution for WordPress.

* We have an excellent and caring support team consisting of pros from all around the world, covering our help desk 24/7. This does not mean that we can offer immediate or live responses, however. We strive to reply to each ticket as soon as possible, with a goal of first response within 24 hours.

Learn What Site Lock Is

Learn What Site Lock Is

Why do visitors need a pin code to see my site?

By default, Elementor cloud sites are locked. Visitors to your website are blocked from viewing it by a lock screen that requires entering a pin code. This enables you to work freely, without the pressure of someone looking over your shoulder (or at your site) without you knowing it. 

Site Lock also prevents search engines from discovering your site. This way your SEO score won』t be affected unnecessarily (while working on your site.) 

Where can I find my pin code?

In your Elementor Dashboard, click the cog of any cloud site to access cloud site details. Under Site Lock, slide the toggle button to switch it on or off.

To view your site lock』s passcode, click the eye icon. To copy the passcode to your clipboard, click the Copy icon. To reset the passcode, click the Reset icon.

Going live

When you are ready to go live and make it discoverable, simply remove the Site Lock so potential visitors can see it without having to enter a pin code.

Note: To fully enable search engines ability to crawl your website you must also navigate to Dashboard > Settings > Reading and uncheck the 「Discourage search engines from indexing this site.」

What is the difference between Site Lock and Maintenance Mode

Site Lock is an Elementor Cloud only feature to block traffic at the server level. It will display a default Elementor page and prompt users to enter a pin code. You cannot customize this page. Elementor also offers a Maintenance Mode and Coming Soon feature. This allows you to temporarily block visitors to your site by displaying a custom page, while allowing access to editors. You may fully customize this page to feature a countdown timer or collect email addresses for early adopters. Learn More in this blog post.

How To Give Support Agents Permission To Your Website

How To Give Support Agents Permission To Your Website

In order for our agents to better help you, they may need administrative access to your website. You may safely grant access to an agent by following the steps in the following documentation.

Self Hosted And Hosted Elementor Websites

Log in to your websites dashboardClick on Users in the side panelClick on the + Add User buttonFill out the formFor the Username (required) enter [email protected] the Email Address (required) enter [email protected] over the user details as they are not needed by our agentsPassword: We recommend using the password that WordPress automatically generates for you, as it is guaranteed to be strong. Please copy this password to your clipboard or paste it in your computer』s notepad, so you can give it to your representative laterRole: Please select Administrator for the Role here. Any other role will prevent your customer experience agent from being able to solve your issueClick the Add New User button to finish the process and create the new user account Provide your Elementor support agent with the address of your website and password. Please don』t rely on the 「Send User Notification」 for this. Elementor has many agents, and the specific one handling your ticket may not receive that notification. 

This user may be deleted once your solution has been achieved.

WordPress Hosted Websites

Log in to your WordPress website dashboardClick on Users in the side panelClick the + Invite buttonEnter the following email address for the invitation: [email protected] the Role section select, AdministratorClick the Send Invitation button

This user may be deleted once your solution has been achieved.

Note: An invitation may be revoked by navigating to the Invites tab, selecting the invitation, and clicking the Revoke Invite button.

Important: You should always make a full backup of your website before granting access to support agents.

Hosted Elementor Website FAQ

Hosted Elementor Website FAQ

General

What is Elementor?

Elementor is the ultimate WordPress website builder which enables you to create beautiful websites intuitively, professionally, and without having to write code.

What is the difference between Elementor and WordPress?

WordPress is a CMS or content management system. It is essentially a database of all the content in your website. Elementor is a frontend editor for this database, allowing you to arrange and display the content in a visual and easy-to-use way.

How do I get started with Elementor?

For a complete guide to getting started with using Elementor, visit our Academy learning center. Here you will find a complete course to help guide you through the steps.

My Hosted Elementor Website

What is a Hosted Elementor Website?

Elementor Hosted Websites give users all the power of the professional version of Elementor, along with a place to host their websites. Because the Elementor Hosted Website servers are optimized for Elementor, building a site with  Elementor is faster and easier than ever. 

How do I move my site from my present host to a Hosted Elementor Website?

Elementor has both an export and an import kit. Export Kit will allow you to export either all, or some, of your Elementor content from one website and import it into another using the Import Kit. Imported pages and templates will retain display conditions and site settings including colors, typography, and other globals.

Can I transfer my Hosted Elementor Website to another hosting provider?

Yes, your website is completely transferable between hosting providers. We have even simplified this process with our export and import kits. However, please note that you must have WordPress installed on the new host and if you』re using Elementor Pro functions, you must have the Elementor Pro plugin installed in the new host. 

How do I link my domain name to my Hosted Elementor Website?

The first step is to purchase a domain. You can do this by following these steps. Once you have a domain name, follow these steps to add your domain to your Elementor Website account. 

Can I switch to a different custom domain name? 

You can change your custom domain at any time. The process is similar to 「Adding Your Own Domain.」

Do Hosted Elementor Websites offer SSL encryption?

Yes, we provide SSL by Let』sEncrypt.

What themes do Hosted Elementor Websites work with?

Elementor Hosted Websites work with all themes which are compliant with the coding standards of WordPress as set by its Codex. We』ve tested it on hundreds of themes, making sure everything works perfectly, down to the last pixel.

What plugins do Hosted Elementor Websites work with?

Elementor Hosted Websites work with almost all WP plugins. If you experience an incompatibility issue, please report it to us and link to the plugin which conflicts with Elementor.

Note: Some plugins are not allowed on Elementor Hosted Websites. For a list of dis-allowed plugins please click here.

What is SiteLock?

Elementor Website sites are locked by default. This feature is called Sitelock and means that visitors are blocked from viewing your site unless they have a PIN code. This enables you to work freely without worrying that users will stumble across your unfinished site. Sitelock also prevents search engines from discovering your site and negatively affecting your score. When you finish building your site and are ready for visitors, turn Sitelock off. 

See here for more details about Sitelock.

Editor

How do I create a new page?

From the dashboard, go to Pages > Add New.  From the WP editor, give your page a title, click the publish button (twice), and then click the Edit With Elementor button. Learn more here.

You may additionally write your content in the WP editor and use the Single Page Template in the Theme Builder to style all page layouts.

How do I create a new post?

From the dashboard, go to Posts > Add New. From the WP editor, give your post a title, category, featured image, and publish your post. Click the Edit With Elementor button to edit your post.

You may also choose to write your content in the WordPress editor and use the Single Post template of the Theme Builder to style the content layout.

What is the Theme Builder?

The Theme Builder turns Elementor from a page editor into a full website builder. With the Theme Builder you can build and design: Any theme』s header and footer, archive page templates, single post or single page templates, search page format and layout, 404 page format, your WooCommerce store layout, and more!

How do I start working with Theme Builder?

From the WP dashboard select Templates >Theme Builder.     

Can I create my own theme? 

While it is possible to create every part of your theme using Elementor templates, and create an infinite number of websites with unique designs, you cannot export a complete standalone WP theme that bundles all the theme parts. You can, however, export the individual elements that make up a theme separately, or bundle them as a template kit and use the Export/Import feature on the new site.

Can I edit all Woocommerce Pages?

You may edit the Single Product template, and Product Archive template, in the Theme Builder The cart, checkout, and my account pages may be edited by using Elementor. Future versions will enable the editing of the thank you page and additional styling features. 

Billing

What payment methods does Elementor accept?

You can use Stripe, PayPal or any major credit card to purchase Elementor Website.

Can I have my clients pay for the website?  

Yes – You can add your client』s billing information to your Elementor Hosted Website subscription via the subscription page in your account dashboard (my.elementor.com)

Can I Upgrade My License After I Have Already Purchased One?

Can I Upgrade My License After I Have Already Purchased One?

You can upgrade your active Elementor Pro license through your Elementor account. When upgrading, you will only need to pay for the difference between your current license and the one you are upgrading to, based on a prorated price, depending upon how much time is left on your current subscription.

How to upgrade?

1. Go to my.elementor.com and log in to your account and click Subscriptions

2. Click on Upgrade

3. Enter your payment details.

4. Your license will immediately be upgraded. 

After upgrading, you』ll enjoy updates, support, and access to the premium template library (starting from the date you upgraded).

Reset Elementor Settings Back To Default

Reset Elementor Settings Back To Default

If you have installed a kit(s) to learn, or have a sandbox site that has become cluttered with various colors and font styles and wish to reset your Elementor site back to the default settings, you may follow the steps in this document. 

Deleting And Recreating The Default Kit

What Is The Default Kit

Elementor uses a template called Default Kit located in your template library to store all the global values you assign to your site settings. All font preferences, colors, forms, buttons, and many other settings are all found in this template. This kit is required for Elementor styles to function properly.

Below is an example of the Site Settings that are stored in this template.

Deleting The Default Kit

If you wish to reset all your settings at once, you may temporarily delete the Default Kit. 

Navigate to Elementor > Templates > Template LibraryThe Default Kit is hidden from the list by default. In the search box, type 「default kit」 into the search fieldThe Default Kit will then showClick the trash link optionA popup warning will appear on your screen. Click the delete optionThe Default Kit will now be removed

Note: Deleting the default kit does not remove any content on your website. This is useful if you only want to reset the styles. 

Recreate The Default Kit

Immediately after deleting the Default Kit, you will now need a new one. If you do not recreate a new one, and try to edit your pages, a notification will appear stating your site seems to be missing the Default Kit.

Navigate to Elementor > Tools > GeneralYou will see an option to Recreate Kit. This option will only be visible if the default kit is missingClick the Recreate Kit buttonClick the save changes button at bottom of the screenThe page will reloadAll global site settings will be reset to default.

Why We Don』t Offer a Lifetime License

Why We Don』t Offer a Lifetime License

Several customers asked us why we don』t offer a lifetime license, so we decided to write a doc to explain it. 

We have big plans for Elementor, to become the #1 leading website design tool. As you have already seen, we constantly release new features and improve Elementor in all aspects of the product.

Our business model cannot be sustainable without the license renewal. Meaning that if we offer a lifetime license, it would mean that in 5 or 10 years we won』t be able to provide the same premium support, same frequent feature releases and the same standard of product.

A lifetime license actually works against customers』 interests, as it leaves them with products that may be cheaper, but are less sustainable in the future.

Rest assured that your annual investment will pay off, in the level of support, in keep getting useful updates and improvements and in the total dedication of our team to your satisfaction.

Our team is 100% committed to your satisfaction and will remain so in the many years ahead.

Yours,

Ben Pines

Elementor Team

How To Use Site Kits

How To Use Site Kits

Table Of Contents

What Are Site KitsSelecting a KitHow Kits Are StructuredFree KitsApplying A KitEditing The ContentEditing The PagesEditing The PostsEditing The Theme PartsEditing The PopupsEditing Site Kit Global SettingsEditing The Global FontsEditing The Global ColorsEditing The Site IdentityAdding The LogoCreating The MenuCreating A Menu With The CustomizerOther Information

What Are Site Kits

Site kits are a bundle of templates, pages, pop ups, and all the needed parts for a complete website. Rather than importing each template individually as we have done in the past, you may now import all the content at once. The Kits Library can also help users learn about website structure, including all must-have pages and parts that every website needs to include. Each kit comes with a complete design and structure of a full website and includes content pages, Theme Builder parts, and Popups. Learn more here.

Selecting a Kit

You may open the kit library by navigating to the WordPress Panel > Templates > Kit library. From there, you can choose one that best suits your needs. Kits can be completely edited after importing so use your imagination if a specific template genre is not yet available. 

How Kits Are Structured

Site Kits are bundled with all the needed site parts and templates.You can see a working demo of the complete kit before importing. By clicking the Overview button at the top of the kit, you may view all the items that you will be importing. These typically include several demo Pages, Posts, and all the Theme Builder Site Parts (header, footer, archive, single post, single page, 404, etc).

Free Kits

Free kits are included in the library. They will only contain sections, widgets, and settings available to free users. Hello theme users may use the Header and Footer Customizer in the Site Settings in order to customize these site parts. This option is active on all new sites. If you have an existing website, you may need to enable this feature by navigating to Elementor > Settings > Experiments and activating the option.

Applying A Kit

When you have selected the Site kit you would like to use, you may start the Import process below:

Click the Apply Kit buttonSelect the content you wish to import. You may keep all toggled, or only choose to import parts of the kit. Once completed, click the green Next button at the bottom of your screen.The importer will now process your request. Do not close or refresh this page until complete.If your website already has Theme Builder Templates assigned, you will be asked to select the templates you wish to override. Unselected templates will still be imported but without display conditions.Once the import has completed, you will see a complete list of all imported content.  You may now return to the dashboard and view your content. 

Editing The Content

Editing The Pages

Your kit will import several pages. These can be found in the Dashboard > Pages area of WordPress. To edit them click the Edit with Elementor link. For more information on editing with Elementor click here.

Editing The Posts

In order to help get you started, sample Posts will be auto generated, this helps you to visualize the Archives, Single Post, and other Kit layouts. Once you have started adding your own content these posts may be deleted.

Editing The Theme Parts

The Kits will also import the Theme Builder Theme Parts. These will include the Header, Footer, Archive, Single Post, Single Page, and 404 Page (if applicable to the Kit) You can find these parts in the Theme Builder. For more on the Elementor Theme Builder click here.

Editing The Popups

If your Kit includes popups for contact forms, navigation, or other uses, you may locate these in the dashboard located in the Templates region.

You can add the Kit Popups to the icons or links by using the dynamic options. For more about popups click here.

Editing Site Kit Global Settings

When working with Site Kits, the Global Fonts and Colors have already been set up for you. To edit these, we will use the Global Site Settings.

Editing The Global Fonts

Locate the Site Settings – You may find the site settings from the top corner of your editor panel.Locating the Global Fonts – The Site Kit fonts are all located in the Global Fonts settings pictured below.Locating the Main Hero Title settings – In our example, we are editing the Main Hero Title. You will find this in the list of imported styles. Editing the settings here will update the font on all usages in your site.Changing the Font Settings – Select the new family you wish to use for your Main Hero Title throughout the website. You may also set the size, weight, transform, style, decoration, line-height, and letter spacing at this time.Update your site settings – Click the blue update button at the bottom. You may edit the other global fonts located on this page at this time, or return to the editor.

Editing The Global Colors

Your Site Kit also uses Global Colors in headings, text, backgrounds and buttons. These may also be found in the Site Settings at the top under Global Colors. You may edit these using the color picker. These settings will apply to all the applications used on your Kit. Learn more about Global colors here.

Note: You may find that some kits also use the general site background color. You can change this located in Site Settings > Settings > Background.

Editing The Site Identity

Navigate to Site Settings > Site Identity. Here you can change the name of your site, the tagline, the logo, and the favicon.

Adding The Logo

To add a logo to your imported Kit, you may assign it by uploading your logo in the Site Identity settings. It will then be used for the header and footer of your website when the Site Logo Widget is used. You may use jpg, png, and GIF file types. 

Note: SVGs may be used if previously uploaded to the media library. You must also define a size in the style tab of your Site Logo Widget.

Creating The Menu

At this time, the Site Kit does not automatically create your Navigation Menu. You will need to create your own menu from the WordPress dashboard located at Appearance > Menus or from the Customizer.

Creating A Menu With The Customizer

From the top Admin Bar of your website, choose to enter the Customizer. For this example we will be using the Hello Theme. Select the Menus accordion here:

Click the Create New Menu buttonName your new menu (example: Primary) and toggle the menu location.Click the Add Items button. A panel will expand showing the available items to add to your menu. Add our newly imported Elementor Pages.You will now have these pages in your menu. You may click and drag to reorder them as desired.You can also add Categories or other content related to your Kit by expanding the items.Create Sub-Menus by dragging the items under a parent item so they are slightly indented.Publish your menu. It will now appear in the header of your kit.

Other Information

Note: Learn more about the Navigation Widget here.

Note: Please be advised that some of the Kits contain third-party images, videos, media, files, audio and other visual components. While we have the right to use them in our Kits Library, we cannot ensure that you may use them in your own product. Therefore, please replace or remove all above assets from your copy of the Kits.

Important: Importing Site Kits may overwrite or append your current sites data. It is best to use Site Kits on a new installation or after a reset. Please make a backup if installing a kit on an existing site.

Container Element

Container Element

With the container element you can now harness the power of flexbox CSS. The primary goal behind flex is to provide the ability to alter each items』 width, height, and order, to best fill the available space of the container. This feature will replace the current section, column, and inner section functionality of the Elementor editor.

Important! Use with caution. Please do not use Developer Edition on production sites. Developer Edition releases, just like beta releases, may not be stable. Use it on staging environments only, and back up your entire website before updating.

Backwards Compatibility

If you have an existing Elementor website, or wish to use older templates from the library that use sections, do not worry. Pre-existing sections, columns, and inner sections will still continue to function as always and may be edited. In the navigator you will see that containers are marked with an icon. This allows you to make the transition to containers at your own pace. 

Tip: While it is not possible to create a new section (only containers), you may duplicate an existing section or save to your template library and import/edit as needed if your design requires it. 

Why Should Container Elements Be Used

Container elements provide more optimized solutions for nestable elements. You may add multiple widgets to the same container and align them relatively without the need for additional columns or inner sections thus improving the performance of your page.

See Example

How To Add Container Elements

The Container element is currently an experiment. To enable containers, navigate to Dashboard > Elementor > Settings > Experiments.

Adding With The New Container Option

From the main editor window, click the + sign to create a new container.Select a preset Flex Layout that best suits your designAdd add your content to the new layout

Tip: Additional containers may be added using the Container Widget or duplicating from the navigator.

Adding With The Container Widget

From the editor panel drag a Container widget onto your page or into any existing container.Choose the Row or Column options from the direction.Easily add additional Container Widgets or duplicate from the navigator panel.  

Editing The Container Properties

Layout Controls

Container

Width –  Use the slider or manually enter a value to set the desired container width in PX, %, or VWMin Height – Use the slider or manually enter a value to set the desired container width in PX or VHDirection  – From the dropdown selector choose Default, Row, Column, Revered Row or Reversed Column Align Items – Choose your alignment from the icons Flex Start, Center, Flex End, or StretchJustify Content – Choose the justification from the icons Flex Start, Center, Flex End, Space Between, Space Around, Space EvenlySpacing – Use the slider or manually enter values to increase or decrease the space between elements in the flex gap propertyWrap – From the icons chose No Wrap, or Wrap this will define whether the items are forced in a single line (No Wrap) or can be flowed into multiple lines (Wrap)Align Content – (If wrap is enabled) Select the alignment preference from the dropdown menu between default, center, flex start, flex end, space between, space around, or space evenly.

Additional Controls

Overflow – From the dropdown selector, choose Default or HiddenHTML Tag – From the dropdown menu select the most appropriate HTML tag for you container from the options

Making A Container Clickable With An 「A」 Tag

You may make any container clickable by first selecting the 「a」 option from the HTML tag above. A link option will then appear below. Enter the URL or use the dynamic options by clicking the stack icon.

Container Styles

The Container can be customized by using Style Tab 

Style Options

The following can be set for both normal and hover states.

Background

Background Type – Select the background type, color, gradient, image, or slideshowColor (background): From the color picker, select the color(s) for the fieldImage: Click to select or upload an image or images if slideshow type is used to the media library to use as the background image of your container

Background Overlay

Background Type – Select the background type, color, gradient, imageColor (background): From the color picker, select the color(s) for the fieldImage: Click to select or upload an image to the media library to use as the background overlay image of your containerOpacity: Use the slider or manually enter a value in the field

Border

Border type: From the dropdown menu select between solid, double, dotted, dashed, or groovedWidth (border): Enter a chosen value in the fields based on px, em, or %Color (border): From the color picker, choose the background color for your borderBorder Radius: Enter a chosen value in the fields based on px, em, or %Box Shadow: Click the pencil icon to open the shadow properties options.

Shape Divider

Choose to display at the Top or Bottom of your containerType: Click the dropdown to choose your Shape Divider styleColor: Pick a colorWidth: Set the width of your Shape DividerHeight: Set the height of your Shape DividerFlip: Flip the direction of your Shape DividerBring to front: Force your Shape Divider to be in front of other objects

Advanced Tab Controls 

In the Advanced Tab you may manually set the container width and other properties. These parallel settings will override the parent container settings. 

Layout

The following advanced settings may be applied to the container

Align Self – Select the icon best suited to your needs. Options are flex start, center, flex end, and stretchOrder – Select from the icons to choose start, end, or custom

Adding Elements To The Container

When adding Widgets to your Containers, it will use the Direction option. Choose between Row, Column, or the Reversed options depending on your needs and layout. Use the Gap option to add space between the elements.  Use the align and justify properties for even more control of your design.

Each widget』s width can be set in the Advanced tab. In the example above all elements are now occupying one container using the Wrap option rather than using columns or inner sections thus reducing the amount of dividers and improving the performance of your page.

Widget Advanced Tab Flex Settings

When containers are enabled, each widget will have additional flex options in the Advanced tab that have been optimized.

Layout

Margin: Enter a value in the field based on PX, EM, %, or REMPadding: Enter a value in the field based on PX, EM, %, or REMWidth: Use the slider or manually enter a value to set the width of the widget based in PX, %, or VW Align Self – Select the icon best suited to your needs. Options are flex start, center, flex end, and stretchOrder – Select from the icons to choose start, end, or customPosition: Use the dropdown menu to select from default, absolute, or fixed. If either Absolute or Fixed are selected, the following options also become available.Horizontal Orientation: Sets the horizontal reference point for the absolute positioning, with choices of either Start or End.Offset: Changes the horizontal reference point by the amount of the offsetVertical Orientation: Sets the vertical reference point for the absolute positioning, with choices of either Start or End.Offset: Changes the vertical reference point by the amount of the offsetZ-index: Set the Z-Index. Learn more about Z-IndexCSS ID: Set a CSS ID for your sectionCSS Classes: Set CSS Classes for your section

How To Submit A Support Ticket

How To Submit A Support Ticket

Elementor Pro users get premium support from our team of professionals, directly through their email. All support tickets are opened via your account.

STEP ONE:

Log into your Elementor account at https://my.elementor.com

STEP TWO:

Click the FAQ & Support tab on the left menu and then click Find Solution under Support Center. Other options are also available to receive help from our Help Center or the Elementor Community.

STEP THREE:

After searching for answers already provided by Elementor, click the Contact Support button as shown below.

STEP FOUR: 

Choose a category to direct your question or issue to from the provided options.

STEP FIVE: 

Select the topic that best describes the issue you are having.

Step Six

Upload your system info for the team to better help you by providing them with your sites environment and error logs.

Step Seven

Fill out the support form with all the required fields. Give as much information as you can about the issue and steps you have taken.

Tip: Please remember to check your Spam mailbox periodically if you don』t receive a reply. 

Note: We strongly recommend that you backup your website before contacting support.

Important: Before opening a support ticket, you must acknowledge and agree to the terms in this link: https://my.elementor.com/access-terms/