When using the Kit Library feature you may occasionally encounter the following message(s). To help resolve these issues use the following guide below:
Types Of Errors – Resolution
Error while loading the kit preview – This could be because of missing kit data or server error. Please try again in a few minutes. If the error continues, contact support.Error while loading the kit library – Please try again clicking the ? icon at the top corner of the screen or try again in a few minutes. If the error continues, contact support.Error while trying to apply the kit – This could be because of a server or license validation error. Please try again in a few minutes. You may also try disconnecting and re-connecting your license in order to make a fresh connection to the Kit Library. If the error continues, contact support.Error Forbidden – If you get the following message when trying to download a kit:{「code」:」rest_forbidden」,」message」:」Sorry, you are not allowed to do that.」,」data」:{「status」:401}} it can be corrected by making sure you have updated to the latest versions of Elementor Core and Pro (if installed). You may also try disconnecting and re-connecting your license in order to make a fresh connection to the Kit Library.
Additional Resolutions
If unable to apply the kit, verify that ZIPArchive has been installed on your server. You may do this by navigating to Elementor > System Info and locating the following information. If this is set to No, you will need to change the settings in your cPanel or contact your host to have this enabled.